- Free shipping on all orders over 50$
If you are unhappy with your purchase, we’ll be happy to return or exchange the items within 10 days of you receiving your order, but it is the customer’s responsibility to cover the costs of shipping and handling returns and exchanges
We do not accept returns or exchanges on discounted, sale, or clearance items
We do not accept returns or exchanges on items that have already been used or opened
We do not accept returns or exchanges on ball packs
We do not accept returns or exchanges on handcrafted metal that has been customized for you
If you would like to proceed with a return or exchange, we’d be happy to talk to you. Please email us at web.site@unfetteredsupply.com
We’ll be sad to hear about it, but happy to make it right! Please email us at web.site@unfetteredsupply.com. Photos documenting the nature of the damage are very helpful. We’ll not leave you hanging, so don’t hesitate to contact us.
We’re known for our fast shipping. Faster than A@#zon, they say 😉 We work with Fedex Express, and Fedex Ground as our primary couriers. Orders generally take 1-6 days in transit. We find that our Fedex courier services are much faster than the USPS and Canada Post. So, if you can avoid using a PO Box as a shipping address, your order will usually arrive more quickly (but we know that this is not always possible)
We’re thrilled you asked! And we call ‘em freckles. Our recycled cotton collections are made from pre-consumer textile waste with no added dyes. Instead of over-dyeing, our recycled colours are created by blending alone. This is why you can see the miniscule remnants of other shades that have been used to create the shade.
We absolutely do. Loren, our certified welder, superhero and co-pilot has been working with metal for 27 years now. He’s a welder, machinist, and fabricator who loves taking on the challenge of custom projects. Email unfetteredsupply@gmail.com with the subject line “custom metal” and we’ll be able to direct your request right to him.
We don’t recommend this because it’s important that anything that goes in a baby’s mouth should be washable. Rope and string and ribbon are difficult to wash regularly, but fabric would make a great choice!
The two are considerably different, but equally wonderful. Lush cotton is a combed cotton made of very fine, densely twisted individual strands. It’s silky, shiny, and smooth to the touch. Recycled cotton is more rustic in appearance and is made of thicker individual strands with a loose twist.
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